Favorite Quote
Helping one person might not change the whole world, but it could change the world for one person.

What are your credentials/past experience, for working in your position?
I have nearly four years of Personal Injury intake experience, handling high-volume client consultations, qualifying leads, and signing cases for U.S. law firms. I also have experience as a trainer and shift leader, supporting new hires and ensuring strong team performance. Additionally, I’m bilingual in English and Spanish with a C2 proficiency level.

Your top 3 favorite Podcasts/Books/Movies?
Back to the future, The Big Bang Theory show, Harry Potter books and movies.

What do you enjoy doing when you are not working?
Work out and spend time with my family

Cats or dogs?
Both

Beatles or Rolling Stones?
Beatles

Beatles or Rolling Stones?
Beatles

If I weren’t so damn good at my job, I’d probably be:
A skydiver

My favorite word that has no direct English translation is:
Púchica

What does it mean?
An expression used to show surprise, frustration, or disbelief.

If I were a superhero, my superpower would be:
Teleportation

If we went to happy hour, what would you order?
Chilaquiles

What do you think are the best skills that you bring to your job?
I bring strong bilingual communication, client-centered service, and leadership experience. I excel at intake and sales processes, training new team members, managing high-volume calls, and ensuring accurate case handling. I’m tech-savvy, highly organized, and take initiative to solve problems efficiently.

What is your favorite travel destination?
Corn Island, Nicaragua

What kind of pets do you have, if any? What are their names?
Two female dogs, one is Ysis and he other is Snow, and a stray cat that we never named him cuz he comes and goes

If you could give a younger person career advice, what would it be?Focus on building strong communication and interpersonal skills, stay curious, and always be willing to learn. Take initiative, embrace challenges, and develop a reputation for reliability and professionalism. I’d also recommend learning languages like English and Chinese, as they open up more global opportunities.

What do you think is the key to your professional success?
The key to my success is strong communication, empathy, and taking initiative to consistently deliver results.